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VISION
To provide quality services and sustainable economic growth within the available resources.
MISSION STATEMENT
UBuhlebezwe Municipality will strive to deliver basic services to all its citizens by the year 2030, by promoting sustainable socio-economic development, through Good Governance.
Disclaimer
We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the
POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal
information which you have provided to us.
Why we collect Personal Information:
We collect personal information in order to liaise with you telephonically, via our website or email so that we
may:
1. Respond to any query or comment received from you;
2. Inform you of new offers;
3. Enable us to process, validate and verify information and requests for the supply of goods and/or services;
4. For the purposes for which you specifically provided the information; and
5. Generally to improve your experience on our website.
Processing of Information
We will share your personal information:
1. In order to comply with applicable law or with legal process served on our company;
2. In order to protect and defend the rights or property of our company; and
Security Measures
We will:
1. Treat your personal information as strictly confidential;
2. Take appropriate technical and organisational measures to ensure that your personal information is kept
secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage,
alteration, disclosure or access;
3. Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal
information;
4. Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable
request; and
5. We will not retain your personal information longer than the period for which it was originally required,
unless we are required by law to do so, or you consent to us retaining such information for a longer period.
ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION,
WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A
RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF OUTSIDE OUR REASONABLE CONTROL.
Your rights
You have the right at any time to:
1. Rectify the Personal Information collected by us;
2. Object to the processing of Personal Information (subject to legislation);
3. Request the return or destruction of Personal Information (subject to legislation);
4. Lodge a complaint with the company.
The Personal Information processed by us is not routed/transferred to a third country or International
organisation.
It’s our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we’re building a relationship of trust with our customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information. In this policy, Ubuhlebezwe, “we”, “us” or “the Company” refers to Ubuhlebezwe Municipality and any other company that forms part of the Ubuhlebezwe family. We will only collect personal information that is necessary for the purposes described in this policy and will only process personal information in compliance with applicable laws, including the protection of Personal Information Act (POPIA) and in ways that are for, or compatible with, the business purposes for which the personal information was collected or that are subsequently authorized by you.
This Policy outlines:
Ubuhlebezwe Municipality takes steps to ensure that we manage your personal information properly to maintain your trust.
We may collect the following categories of personal information. Not all categories may be collected about every individual and this will depend on the purpose for which we need the personal information: