Privacy and Consent

It’s our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we’re building a relationship of trust with our customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information. In this policy, Ubuhlebezwe, “we”, “us” or “the Company” refers to Ubuhlebezwe Municipality and any other company that forms part of the Ubuhlebezwe family. We will only collect personal information that is necessary for the purposes described in this policy and will only process personal information in compliance with applicable laws, including the protection of Personal Information Act (POPIA) and in ways that are for, or compatible with, the business purposes for which the personal information was collected or that are subsequently authorized by you.


This Policy outlines:

  • How and why we collect your personal information;
  • How your personal information is used and protected;
  • When and with whom we share your personal information; and
  • What choices you can make about how we collect, use, and share your personal

Ubuhlebezwe Municipality takes steps to ensure that we manage your personal information properly to maintain your trust.


We may collect the following categories of personal information. Not all categories may be collected about every individual and this will depend on the purpose for which we need the personal information:

  • Personal identifiers, such as name and address;
  • Device and online identifiers and related information, such as telephone number and email address;
  • Internet, application, and network activity, such as cookie IDs and browser visits;
  • Government identifiers, such as CIPC registration numbers, national identification numbers and driver’s license numbers;
  • Demographic information, such as age and date of birth;
  • Financial information, such as annual financial statements, bank statements, credit and debit card numbers and claims information;
  • Purchase history information, such as products you have bought, rented, and returned;
  • Location information, such as geo-location information;
  • Audio, visual, and other sensory information, such as audio and video recordings;
  • Employment information, such as occupation, title, licenses and professional memberships; or
  • Individual preferences and characteristics, such as inferences related to shopping patterns and